Elasticsearch, Logstash, and Kibana love the benefit of obtaining vibrant and valuable communities. You've our assurance of higher-high-quality support and one supply of fact being an Elasticsearch Company customer, though the Elastic Local community can be a handy useful resource for yourself everytime you will need it.
In case you are in free of charge demo, you are also qualified to get the Elasticsearch Services Conventional stage support for as long as the trial is Energetic.
If you're using a distribution listing as your registered email, It's also possible to register a 2nd electronic mail deal with with us. Just open up a case to let's know the name and electronic mail deal with you would like to be extra.
With the Elasticsearch Service Console: Go to the Support site or decide on the support icon, that looks just like a daily life preserver, on any webpage from the console. Contact us by e-mail: [email protected]
Contain the deployment ID that you'd like help with, particularly if you've got many deployments. You could find the deployment ID over the overview web page to your cluster inside the Elastic Cloud Console.
In case you are on an Elasticsearch Services Common membership and you simply have an interest in going to Gold or Platinum support, remember to Get in touch with us. We also advocate that you choose to read through our greatest tactics tutorial for obtaining the most out within your support encounter:
We can offer support regardless of whether your setting is on-prem or during the cloud. Call our team to debate your particular infrastructure and needs, such as SLAs and safety desires.
If you have any complex concerns that aren't for our Support crew, hop on our Elastic community message boards and get answers within the professionals in the community, which includes people from Elastic.
For users without having an Lively membership, check out the Elastic Local community community forums and have answers with the authorities in the Local community, including men and women from Elastic.
If you simply signed up for just a demo, you don't get access to the Support Portal until finally you subscribe. As a substitute, you can request assistance utilizing the other solutions comprehensive in this document.
At that time, Microsoft Promotion will make use of your full IP address and user-agent string to ensure that it may effectively approach the ad simply click and cost the advertiser.
On the lookout for unexpected emergency Elasticsearch support? Are you currently owning operational troubles with all your self-managed Elasticsearch cluster in creation setting?
Should you be a fresh client who just signed up for Elasticsearch Services, it may take a few several hours to your Support Portal entry to be set up. If you have queries, arrive at out to us at [email protected].
These membership Elasticsearch support ranges deliver guaranteed reaction moments for support problems, improved support protection hours, and support contacts at Elastic. Furthermore, it features support for how-to and growth inquiries. The precise support protection will depend on your subscription amount.
Elasticsearch, Logstash, and Kibana delight in the benefit of acquiring vibrant and handy communities. You've got our assurance of substantial-good quality support and single supply of fact being an Elastic Cloud consumer, but the Elastic Local community can also be a valuable resource to suit your needs everytime you want it.
With the discharge of The brand new Support Portal, even When you've got an present account, you could be prompted to update your password.
Consist of the deployment ID you want assist with, particularly when you've many deployments. The deployment ID are available over the overview web site for the cluster inside the Elasticsearch Provider Console.
A lot of people provide support and then don’t walk the walk. Like a pure open supply firm, we could only differentiate on rate and support, and we treatment deeply about protecting superior support and resolving our customers’ issues rapidly.
Make contact with us plus a member of our staff will access out to you personally inside minutes We’ll rapidly enable you to get yourself a agreement set up so we can get to operate resolving your Elasticsearch issues and Obtain your setting operational as quickly as you can.
Just open up a situation to let us know the name and e mail tackle you desire to being extra. When opening a scenario, There are several belongings you can perform to have support speedier: